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We are an accounts receivable management and capital recovery firm

This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.

GMC APPROACH

GMC APPROACH

We focus on superior performance while providing a service to consumers and maintaining our clients’ standing in their respective communities. Our team of management staff and collectors are an extension of your business. We take your goals and produce unique, competitive solutions.

We look forward to helping you, contact us at sales@glassmountaincapital.com

Performance

We treat your business as a partner
Our pricing structures and services align your interests with our outcomes
We develop a customized collections strategy for your business, accounts and/or type of project
Ongoing collection agent training and monitoring ensure our high quality performance
Our internal account collections benchmarking and auditing keeps us focused on success for your accounts

Compliance

Ethics, integrity, protecting consumers, and client-brand protection are key GMC principles
A comprehensive, enterprise-wide compliance management program guides our operations
We have a designated Chief of Compliance to oversee the implementation and auditing of our compliance program
Ongoing compliance training and monitoring of staff enables us to grow a culture that values and strives for a high standard of compliance achievement
We abide by all applicable laws and regulations including, without limitation:
Federal Debt Collections Practices Act (FDCPA)
Telephone Consumer Protection Act (TCPA)
Fair Credit Reporting Act (FCRA)
Gramm-Leach-Bliley Act
State laws and regulations governing debt collection practices
UDAAP and Red Flag (Fraud)

Technology

Account management platform
Advanced call center phone system integrated with account management platform
Online consumer payment portal
Client audit portal
Performance of collections tracking, benchmarking, auditing and reporting capability
Data transfer and placement acknowledgement capability
Payment and remittance system
Skip tracing commercial databases and services
Customized formatted reporting capabilities
Call recordings and video for compliance and training